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How do I cancel a Windows server?


If you wish to cancel your 1&1 package, please visit https://cancel.1and1.com, log
in with your customer ID and password, and submit your cancellation request.

Once your request has been submitted, you will receive an e-mail message with a
special link which you will need to click in order to complete the cancellation
process. Please note: You will need to respond to the confirmation e-mail within seven
(7) days or your request will not be completed. Your cancellation notice will be sent
to the primary e-mail address in your account.

If you would like to have the account terminated earlier than the date provided by
the cancellation tool, you will need to activate the cancellation, then send an e-mail
to billing@1and1.com with your requested cancellation date, Customer ID,
contract number and cancellation process number.

Your refund will be based on our refund policy per the terms and conditions of your
account and will be processed within 14 days of your cancellation request.


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